Last Updated: 08/08/2026

Introduction

Welcome to CHROMIUM WEB SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website and the products and services offered through our online store, including earthen pots, clay lamps, traditional clay cookware, handmade pottery, decorative clay products, and other related products.

By accessing, browsing, creating an account, or placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using our website immediately.

1. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you:

• Have read and understood these Terms & Conditions.

• Are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

• Have the legal capacity to enter into legally binding agreements.

• Agree to comply with all applicable laws and regulations.

If you do not agree with these Terms, you should not use our website.

2. Website Use

You agree not to:

• Use the website for unlawful, fraudulent, or unauthorized purposes.

• Copy, reproduce, distribute, modify, or commercially exploit website content without our prior written consent.

• Attempt to gain unauthorized access to our website, servers, systems, or databases.

• Upload viruses, malware, or other harmful software.

• Use bots, automated scripts, scraping tools, or similar technologies without authorization.

• Interfere with or disrupt the operation or security of the website.

• Use the website in a manner that may negatively affect other users.

We reserve the right to restrict, suspend, or terminate access to users who violate these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, prices, availability, and other information displayed on our website are accurate and up to date.

However, customers acknowledge that:

• Handmade and handcrafted pottery products may have minor variations in shape, size, texture, color, or finish.

• Natural variations, small marks, surface patterns, and differences in clay texture may occur due to the handcrafted nature of the products.

• Actual product colors may vary depending on your monitor, mobile device, browser, or display settings.

• Product dimensions and weight may vary slightly due to manufacturing and handcrafted processes.

• Product images are for representation purposes and may not always reflect the exact appearance of an individual item.

• Product availability, prices, specifications, and offers may change without prior notice.

Such natural variations in handmade pottery do not necessarily constitute product defects.

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

4. Orders and Payments

By placing an order through our website, you confirm that:

• The information provided by you is accurate and complete.

• You are authorized to use the selected payment method.

• The order information, shipping address, and contact details provided are correct.

• The purchase is being made for lawful purposes.

We reserve the right to:

• Accept, reject, or cancel an order due to product unavailability, pricing errors, payment failures, technical issues, or suspected fraudulent activity.

• Verify customer or transaction information before processing an order.

• Limit quantities of products purchased where necessary.

• Cancel orders where incorrect product information or pricing has been displayed due to technical or human error.

Orders will generally be processed after successful payment authorization.

5. Shipping and Delivery

We make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on our website.

However:

• Delivery timelines are estimates and are not guaranteed.

• Delivery may be delayed due to courier partners, logistics issues, weather conditions, public holidays, government restrictions, strikes, natural disasters, or other circumstances beyond our reasonable control.

• Customers are responsible for providing accurate and complete shipping information.

• We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

• Customers should ensure that someone is available to receive the shipment where required.

For details regarding shipping timelines, charges, and delivery conditions, please refer to our Shipping Policy.

6. Returns, Refunds, and Exchanges

Returns, refunds, replacements, exchanges, and cancellations are governed by our Refund & Returns Policy.

Customers are encouraged to review the Refund & Returns Policy before placing an order.

Due to the fragile and handcrafted nature of certain pottery products, specific conditions may apply to returns, replacements, or damage claims.

7. Product Quality, Handling, and Care

Our pottery products are carefully selected, manufactured, or sourced with reasonable attention to quality.

Because earthenware and clay products are naturally fragile, customers should handle them carefully.

Customers are responsible for:

• Handling clay products carefully after delivery.

• Following any product-specific care or usage instructions.

• Using cookware products only for their intended purpose.

• Avoiding sudden temperature changes where applicable.

• Keeping fragile products in a safe location.

• Following any instructions provided with the product.

Natural variations in clay texture, color, shape, surface finish, and minor imperfections may occur in handmade products and are generally considered part of their natural handcrafted character.

8. User Accounts

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.

• You are responsible for activities conducted through your account.

• You must provide accurate and updated information.

• You must notify us promptly if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts involved in fraudulent activities, misuse, or violations of these Terms.

9. Pricing and Availability

We make reasonable efforts to ensure that product prices and availability displayed on our website are accurate.

However, errors may occasionally occur due to technical, typographical, system, or other reasons.

We reserve the right to:

• Correct pricing errors.

• Update product availability.

• Modify or discontinue products.

• Cancel orders affected by incorrect pricing or availability information.

If an order is cancelled due to an error, any payment already received for the affected order may be refunded through the applicable payment method.

10. Limitation of Liability

To the maximum extent permitted by applicable law, CHROMIUM WEB SOLUTIONS PRIVATE LIMITED shall not be liable for:

• Delivery delays caused by courier or logistics providers.

• Losses resulting from incorrect customer information.

• Damage caused by improper handling or use of products after delivery.

• Natural variations or minor imperfections inherent in handmade pottery.

• Indirect, incidental, consequential, or special damages.

• Loss of profits, business opportunities, revenue, or data.

• Website interruptions caused by circumstances beyond our reasonable control.

To the extent permitted by applicable law, our total liability relating to a particular product or transaction shall not exceed the purchase price paid for the product giving rise to the claim.

11. Third-Party Links and Services

Our website may contain links to or integrations with third-party websites, applications, payment providers, courier services, social media platforms, or other external services.

We are not responsible for:

• The content of third-party websites.

• Their privacy practices.

• Their security practices.

• Their products or services.

• Transactions conducted through third-party platforms.

Accessing third-party websites or services is subject to their respective terms and policies.

12. Intellectual Property

All content available on our website, including but not limited to:

• Company logos

• Brand names

• Product images

• Product descriptions

• Graphics

• Videos

• Website design

• Text and written content

• Icons

• Software

• Website layout and visual elements

is owned by CHROMIUM WEB SOLUTIONS PRIVATE LIMITED or its respective licensors and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, modification, distribution, publication, or commercial exploitation of website content is prohibited without our prior written permission.

13. Indemnification

You agree to indemnify, defend, and hold harmless CHROMIUM WEB SOLUTIONS PRIVATE LIMITED, its directors, employees, affiliates, partners, suppliers, and service providers from claims, losses, liabilities, damages, expenses, or costs arising from:

• Your misuse of the website.

• Your violation of these Terms & Conditions.

• Your violation of applicable laws or regulations.

• Your infringement of any third-party intellectual property or other rights.

• Any unauthorized activity conducted through your account.

14. Force Majeure

We shall not be responsible for any delay, interruption, or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Earthquakes

• Fire

• Government actions or restrictions

• Strikes or labor disputes

• Pandemics or public health emergencies

• Transportation disruptions

• Internet or telecommunications outages

• Power failures

• Supply chain disruptions

• Courier or logistics interruptions

Our obligations will resume as soon as reasonably practicable after such circumstances have ended.

15. Termination

We reserve the right to suspend, restrict, or terminate your access to our website or services, where reasonably necessary, if:

• You violate these Terms & Conditions.

• Fraudulent or suspicious activity is detected.

• You misuse the website or our services.

• Your actions negatively affect our business, customers, website, or systems.

• Termination or restriction is required by applicable law.

Termination shall not affect any rights or obligations that accrued before termination.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions, our website, products, services, or transactions shall be subject to the jurisdiction of the competent courts in Noida, Uttar Pradesh, India, subject to applicable law.

17. Changes to These Terms

We reserve the right to modify, update, or revise these Terms & Conditions at any time.

Any changes will be published on this page together with the revised “Last Updated” date.

Your continued use of our website after the updated Terms become effective constitutes your acceptance of the revised Terms.

We encourage customers to review these Terms periodically.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

CHROMIUM WEB SOLUTIONS PRIVATE LIMITED

Email: info@chromiumshop.com

Phone: +91 7303896198

Address:

Basement, Office No- B-08, B- 103, Sector- 2,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.