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Refund and Returns Policy

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Last Updated: 08/08/2026

Thank you for shopping with CHROMIUM WEB SOLUTIONS PRIVATE LIMITED. We strive to provide quality earthen pots, clay lamps, traditional clay cookware, handmade pottery, decorative clay products, and other related products along with a smooth shopping experience.

This Refund & Returns Policy explains the terms and conditions governing returns, replacements, refunds, exchanges, and order cancellations. Please read this policy carefully before placing an order.

1. Eligibility for Returns

We accept return or replacement requests in the following circumstances:

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

  • The product arrives damaged or broken.

  • The product has a manufacturing defect that materially affects its intended use.

  • You receive an incorrect product different from the item ordered.

  • You notify us within 7 days of receiving the product.

  • You provide clear photographs of the product and packaging.

  • Where possible, you provide an unboxing video to help us assess damage that may have occurred during transit.

For fragile pottery products, customers are strongly encouraged to inspect the package immediately upon delivery and document any visible damage.

b. Product-Specific Return Requests

Depending on the product and its condition, a return may be considered where:

  • The product is unused.

  • The product remains in its original condition.

  • The original packaging is available.

  • The return request is submitted within the applicable return period.

  • The product is eligible for return as stated on the product page.

Approval of a return is subject to our inspection and applicable return conditions.

c. Non-Returnable Items

The following may not be eligible for return or refund:

  • Products that have been used, damaged, modified, or broken after delivery.

  • Products returned without the original packaging where such packaging is necessary for safe handling.

  • Products damaged due to improper handling, storage, installation, cooking, heating, or usage.

  • Products with signs of misuse or negligence.

  • Products specifically marked as Non-Returnable on the product page.

  • Clearance or final-sale products where stated.

  • Customized or personalized products, where applicable.

  • Gift cards, promotional items, or complimentary products, where applicable.

Minor variations in color, shape, texture, surface finish, or size that naturally occur in handmade clay products are generally not considered defects.

2. Return Conditions

To qualify for a return or replacement:

  • The product should be unused unless the claim relates to a defect discovered during initial use.

  • The product should be in its original condition.

  • Original packaging should be retained wherever possible.

  • All accessories, components, invoices, and complimentary items supplied with the order should be included.

  • The product must not show signs of damage caused after delivery.

  • The return request must be submitted within the applicable return period.

For fragile pottery products, customers should retain the original packaging until the product has been inspected and confirmed to be in satisfactory condition.

Products that do not pass our inspection may not qualify for a refund, replacement, or exchange.

3. Return Process

To initiate a return or replacement request:

  1. Contact our customer support team through our website or email.

  2. Provide the following information:

    • Order Number

    • Customer Name

    • Contact Number

    • Reason for Return

    • Clear photographs of the product

    • Photographs of the packaging, where applicable

    • Unboxing video, if available

  3. Our support team will review your request within 24–48 business hours.

  4. If the request is approved, we may arrange a pickup where the service is available or provide instructions for returning the product.

  5. Once the returned product is received and inspected, we will determine whether a refund, replacement, or exchange is applicable.

Do not send products back without receiving return instructions from our customer support team.

4. Refund Process

Once an eligible returned product has been received and successfully inspected, an approved refund will be processed to the original payment method, where applicable.

Estimated Refund Timeline

  • Online Payments: 3–7 Business Days

  • Credit/Debit Cards: Subject to the processing time of the issuing bank or payment provider

  • UPI / Net Banking: Usually within 3–5 Business Days

Actual refund timelines may vary depending on the payment gateway, bank, or financial institution.

Shipping charges may be non-refundable unless the return is due to:

  • A damaged product received during delivery.

  • A defective product.

  • An incorrect product delivered by us.

  • Another issue determined to be caused by our error.

5. Replacement and Exchange Policy

For eligible products, we may offer a replacement or exchange in cases such as:

  • Damaged or broken product received.

  • Defective product received.

  • Incorrect product delivered.

All replacements and exchanges are subject to product availability.

If the same product is unavailable, we may offer:

  • A refund, where applicable, or

  • An alternative available product, with any applicable price difference adjusted accordingly.

Due to the handmade nature of some pottery products, the replacement item may have minor variations in shape, color, texture, or finish from the original item.

6. Order Cancellation

Orders may generally be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may not be possible. However, where applicable, you may request a return after delivery in accordance with this Refund & Returns Policy.

Approved cancellations made before dispatch will generally receive a refund to the original payment method.

If an order has already entered the shipping or fulfillment process, cancellation may not be available.

7. Return Shipping

If the return or replacement is required because:

  • The product arrived damaged or broken.

  • The product is defective.

  • An incorrect product was delivered by us.

we may bear or arrange the applicable return shipping cost, subject to verification of the claim.

For returns requested for reasons unrelated to an error on our part, return shipping costs may be borne by the customer.

Return shipping arrangements may vary depending on the product, delivery location, courier availability, and nature of the return.

8. Damaged Products During Delivery

As many of our products are made from clay and other fragile materials, damage may occasionally occur during transportation.

If your package arrives damaged:

  • Take photographs of the outer packaging before opening it, where possible.

  • Record an unboxing video where possible.

  • Photograph the damaged product clearly.

  • Contact us within 7 days of delivery.

  • Keep the original packaging until our team provides further instructions.

We will review the submitted information and determine the appropriate resolution, which may include a replacement or refund.

Claims submitted after the specified period may not be accepted unless otherwise required by applicable law.

9. Handmade Product Variations

Our earthen pots, clay lamps, cookware, and other pottery products may be handcrafted or made using natural clay materials.

Therefore, minor variations in:

  • Shape

  • Size

  • Color

  • Texture

  • Surface finish

  • Patterns

  • Weight

  • Natural marks

may occur from one product to another.

These variations are a natural characteristic of handcrafted pottery and generally do not qualify as defects or grounds for return.

10. Refund Exceptions

A refund, return, replacement, or exchange may not be approved if:

  • The product has been used improperly.

  • The product has been broken or damaged after delivery due to customer handling.

  • The product has been altered or modified.

  • The product has been damaged due to improper storage or usage.

  • The original packaging or required components are missing.

  • The return request is submitted after the applicable return period.

  • The product is specifically marked Non-Returnable.

  • The damage or issue is determined to have occurred after delivery and is not attributable to us or the shipping process.

  • The product shows signs of misuse, negligence, or unauthorized modification.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

11. Contact Us

If you have any questions regarding returns, refunds, replacements, exchanges, or order cancellations, please contact us:

CHROMIUM WEB SOLUTIONS PRIVATE LIMITED

Email: info@chromiumshop.com

Phone: +91 7303896198

Address:

Basement, Office No- B-08, B- 103, Sector- 2,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.