Last Updated: 08/08/2026

Introduction

Your privacy is important to us at CHROMIUM WEB SOLUTIONS PRIVATE LIMITED. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse our products, place an order, create an account, contact us, or otherwise use our services.

Our website offers earthen pots, clay lamps, traditional clay cookware, handmade pottery, and other related pottery and household products.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

This Privacy Policy is intended to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations of India.

1. Information We Collect

We may collect the following categories of personal information when you use our website or purchase our products.

Personal Information

This may include:

• Full Name

• Email Address

• Mobile Number

• Shipping Address

• Billing Address

• Payment Information, processed securely through authorized payment partners

• Account Login Details

• Order and Purchase History

• Product Preferences

• Wishlist Information

• Customer Support Communications

• Information provided through contact forms

• Information provided during returns, refunds, or exchanges

• Information submitted for promotional activities, surveys, or newsletters

Automatically Collected Information

When you visit our website, certain technical and usage information may be collected automatically, including:

• IP Address

• Browser Type and Version

• Device Information

• Operating System

• Website Usage Data

• Pages Visited

• Time Spent on the Website

• Referral URLs

• Cookies and Similar Tracking Technologies

2. Consent

By visiting our website, creating an account, placing an order, subscribing to communications, submitting an inquiry, or otherwise providing your personal information, you consent to the collection, storage, processing, and use of your personal information as described in this Privacy Policy.

Where required under applicable law, we will obtain your consent before processing your personal information for specific purposes.

You may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Processing and fulfilling your orders

• Delivering earthen pots, clay lamps, cookware, and other pottery products

• Processing returns, refunds, and exchanges

• Verifying and processing payments

• Providing customer support

• Managing customer accounts

• Sending order confirmations and shipping updates

• Responding to inquiries and requests

• Improving our website, products, and services

• Understanding customer preferences and purchasing patterns

• Personalizing your shopping experience

• Recommending relevant products

• Sending promotional offers and marketing communications where permitted

• Detecting and preventing fraud, misuse, or unauthorized activities

• Maintaining website and transaction security

• Maintaining business and transaction records

• Complying with applicable legal and regulatory requirements

4. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share personal information with trusted third parties where necessary to provide our services or fulfill legitimate business and legal requirements.

These parties may include:

• Payment Gateway Providers

• Banks and Financial Institutions

• Courier and Shipping Partners

• Logistics Service Providers

• Website Hosting Providers

• IT Infrastructure and Cloud Service Providers

• Customer Support Service Providers

• Analytics and Marketing Service Providers

• Website and Technology Service Providers

• Government Authorities or Regulatory Agencies where required by law

Third-party service providers may process information only for the purposes necessary to provide their services or comply with applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Maintain your shopping cart

• Remember your preferences

• Improve website functionality

• Understand website traffic and usage

• Analyze customer behavior

• Improve our products and services

• Provide personalized content or promotional communications where applicable

• Improve website security

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features of our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders

• Providing customer support

• Managing returns and refunds

• Maintaining accounting and transaction records

• Complying with legal and regulatory obligations

• Resolving disputes

• Preventing fraud and unauthorized activities

• Enforcing our agreements, terms, and policies

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

7. Your Privacy Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information held by us

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Opt out of promotional or marketing communications

• Request information regarding the processing of your personal data

• Raise a grievance regarding the handling or processing of your personal information

To exercise your applicable privacy rights, please contact us using the contact information provided below.

8. Data Security

We take reasonable and appropriate measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Our security measures may include:

• Secure payment processing through authorized payment partners

• Restricted access to personal information

• Appropriate technical and organizational safeguards

• Secure website and hosting infrastructure

• Monitoring of systems for unauthorized activities

Although we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

9. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children below the applicable age of consent.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

If a parent or legal guardian believes that a child has provided personal information through our website, they may contact us using the details provided below.

10. Grievance Officer

In accordance with applicable laws and regulations, you may contact our Grievance Officer regarding concerns, complaints, or requests related to the processing of your personal information.

Grievance Officer Name: Rahul Sharma

Email: grievanve@chromiumshop.com

Phone: +91 7303896198

Address:

Basement, Office No- B-08, B- 103, Sector- 2,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.

We will make reasonable efforts to acknowledge and address privacy-related grievances within the time period prescribed under applicable laws.

11. International Data Transfers

Our website may use third-party technology, hosting, payment, analytics, communication, or other service providers that may process information in locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including:

• Payment gateways

• Courier and logistics providers

• Social media platforms

• Analytics services

• Marketing services

• Other external service providers

We are not responsible for the privacy practices, security, or content of third-party websites and services.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

13. Payment Information

Payments made through our website may be processed by authorized third-party payment gateway providers.

We generally do not store complete credit card, debit card, banking, or other sensitive payment credentials on our own servers.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its privacy policy and security practices.

14. Order and Transaction Information

When you place an order through our website, we may collect and maintain information necessary to process and fulfill your purchase, including:

• Customer name

• Contact details

• Billing information

• Shipping information

• Products purchased

• Order value

• Transaction details

• Delivery information

• Return or refund information

This information may be used to process your order, provide delivery updates, manage customer support, and maintain required business records.

15. Marketing Communications

Where permitted by applicable law and based on your preferences or consent, we may contact you regarding:

• New pottery products

• Special offers

• Discounts

• Seasonal promotions

• Clay cookware and household products

• Clay lamps and decorative products

• Other relevant products or services

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing communications.

Transactional communications, such as order confirmations, payment notifications, and shipping updates, may continue where necessary to complete your transaction.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect:

• Changes in our business operations

• Changes in our products or services

• Changes in applicable laws and regulations

• Changes in technology

• Changes in our privacy and security practices

Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.

We encourage you to periodically review this page to remain informed about how we handle personal information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

CHROMIUM WEB SOLUTIONS PRIVATE LIMITED

Email: info@chromiumshop.com

Phone: +91 7303896198

Address:

Basement, Office No- B-08, B- 103, Sector- 2,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.