Last Updated: 08/08/2026

At CHROMIUM WEB SOLUTIONS PRIVATE LIMITED, we are committed to delivering your earthen pots, clay lamps, traditional clay cookware, handmade pottery, decorative clay products, and other related products safely and efficiently. This Shipping Policy explains how orders are processed, packaged, shipped, and delivered when you shop through our website.

Shipping Coverage

We currently deliver products across India.

Orders will be shipped to the delivery address provided during checkout. Please ensure that all shipping details are accurate and complete to avoid delays, failed deliveries, or additional shipping charges.

Certain remote locations may have limited delivery availability depending on courier service coverage.

Order Processing Time

• Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will generally be processed on the next working business day.

• During festive seasons, promotional campaigns, or periods of high order volume, processing may take slightly longer.

• Orders containing fragile or specially packaged pottery products may require additional handling time where necessary.

Delivery Timeline

Our estimated delivery time is:

• Standard Delivery: 3–7 business days, depending on the delivery location and courier availability.

• Remote Locations: Delivery may take additional time depending on courier coverage and accessibility.

Delivery timelines are estimates only and may vary due to factors including:

• Remote or difficult-to-reach locations

• Weather conditions

• Public holidays

• Courier or logistics delays

• Government restrictions

• Natural disasters

• Transportation disruptions

• High order volumes

• Other circumstances beyond our reasonable control

Once your order has been dispatched, tracking details will be provided to your registered email address and/or mobile number where available.

Shipping Charges

• Applicable shipping charges will be displayed during checkout before payment is completed.

• Free shipping offers, if available, will be communicated on our website or during checkout.

• Additional shipping charges may apply to certain remote or special delivery locations, where applicable.

• Any applicable shipping charges will be clearly displayed before you complete your purchase.

Packaging & Handling

Because many of our products are made from clay and are naturally fragile, we take special care when packaging and handling orders.

Depending on the product, we may use:

• Protective packaging materials

• Cushioning materials

• Protective boxes

• Appropriate internal packing

• Additional layers of protection for fragile items

We make reasonable efforts to minimize the possibility of damage during transportation. However, due to the fragile nature of certain pottery products, minor damage may occasionally occur during transit.

Customers are encouraged to inspect the package upon delivery and document any visible damage.

Delivery Partners

We work with trusted third-party courier and logistics partners to provide delivery services across India.

The delivery partner may vary depending on:

• Delivery location

• Courier availability

• Product size and weight

• Product type

• Service coverage

• Shipping requirements

Once an order is handed over to the courier, delivery is subject to the courier partner’s operational processes and service conditions.

Delayed or Failed Deliveries

We make reasonable efforts to deliver orders within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Courier delays

• Severe weather

• Transportation disruptions

• Public holidays

• Government restrictions

• Natural disasters

• Incorrect address information

• High shipment volumes

• Other unforeseen circumstances

If your order has not arrived within the expected delivery period, please contact our customer support team. We will assist you in checking the shipment status and, where appropriate, coordinate with our logistics partner.

Incorrect Address or Failed Delivery Attempts

Please carefully verify the following information before placing your order:

• Full Name

• Complete Shipping Address

• Apartment/House/Office Number, where applicable

• Landmark, where applicable

• City

• State

• PIN Code

• Mobile Number

CHROMIUM WEB SOLUTIONS PRIVATE LIMITED shall not be responsible for delays, additional charges, or failed deliveries resulting from:

• Incorrect or incomplete shipping addresses.

• Incorrect contact information.

• Customer unavailability during delivery attempts.

• Refusal to accept the shipment.

• Failure to respond to courier delivery communications.

If an order is returned to us because of failed delivery attempts or incorrect address information, additional shipping charges may apply for re-dispatch.

Order Tracking

After your order has been shipped, you may receive an email and/or SMS containing your shipment tracking number and tracking link, where tracking is available.

You can use the tracking information provided to monitor the status and progress of your delivery.

Tracking availability may vary depending on the courier partner and shipping service selected.

Lost or Damaged Shipments

If your order arrives damaged, broken, visibly tampered with, or appears to have been damaged during transportation, please notify us within 48 hours of delivery.

For shipments that appear to be lost or significantly delayed, please contact us as soon as reasonably possible.

To help us investigate a damaged shipment, please provide:

• Order Number

• Customer Name

• Photographs of the outer packaging

• Photographs of the damaged product

• Photographs of shipping labels

• An unboxing video, where available

For fragile pottery products, an unboxing video is strongly recommended as it can assist us in determining whether damage occurred during transportation.

We will review the information provided and, where appropriate, coordinate with the logistics partner to determine an appropriate resolution in accordance with our Refund & Returns Policy.

Inspection Upon Delivery

Due to the fragile nature of earthen pots, clay lamps, cookware, and other pottery products, customers are encouraged to inspect their package immediately after delivery.

If the package is visibly damaged or appears tampered with:

• Photograph the package before opening it, where possible.

• Record an unboxing video.

• Check the product carefully after opening.

• Contact us promptly if the product is damaged or incorrect.

Claims may be subject to verification and the applicable terms of our Refund & Returns Policy.

Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes in our business operations, courier services, delivery coverage, or applicable laws.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage customers to review this policy periodically.

Contact Information

For any shipping-related questions, delivery assistance, or order tracking concerns, please contact us:

CHROMIUM WEB SOLUTIONS PRIVATE LIMITED

Email: info@chromiumshop.com

Phone: +91 7303896198

Address:

Basement, Office No- B-08, B- 103, Sector- 2,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301, India.